退款政策
退換貨政策 / Return & Exchange Policy
我們的處理方式
我們對每張訂單都用心處理 — 每件貨品在出貨前都經過檢查。
我們不設退款或商店代幣，但你仍可於 7 天內換貨：
- 如貨品有確認的生產瑕疵，相關運費全數由我們承擔
- 如屬非瑕疵原因（例如想換款式或顏色），可換貨但運費由你承擔
詳細條件及做法請見以下說明。
換貨時限
| 購買方式 | 申請期限 |
|---|---|
| 門市購買 | 付款日起 7 個曆日內 |
| 網上訂單 | 收貨日起 7 個曆日內 |
換貨條件
要符合換貨資格，貨品必須：
- 未使用、未開封
- 包裝及標籤完整
- 附有有效購買憑證
以下情況不適用換貨：
- 食品、貼身用品、消耗品
- 折扣、推廣或特價商品（最終銷售）
- 預購、限量版及聯名商品的非瑕疵換貨（如有生產瑕疵則仍可申請）
換貨安排
換貨只限相同款式、顏色及尺寸。如原款缺貨：
- 換取等值商品；或
- 換取較高價值商品，並補回差價
不設現金退款、部分退款或商店代幣。
一些天然產品的特性
天然或手作物料（例如皮革、布料）的紋理、色澤、紋路會有微細差異 — 這屬於正常情況，並非瑕疵。
螢幕顯示與實物之間可能有色差 — 這同樣屬於正常範圍，並非瑕疵。
我們會視為生產瑕疵的情況
如貨品在你開始使用前已有明顯問題，請聯絡我們：
- 五金或配件抵達時已損壞
- 結構性損壞
- 包裝內缺漏部件
- 完全送錯貨品
- 嚴重影響正常使用的製造瑕疵
每宗個案我們都會逐一仔細審視。提交申請不代表必然獲批，但我們一定會認真處理。
換貨類別說明
以下情況不屬於生產瑕疵，但你仍可於 7 天內申請非瑕疵換貨，運費自付：
- 改變主意、個人喜好或購買後不合適
- 顏色、款式、尺寸或穿著感的個人偏好
- 螢幕色與實物色差
- 天然物料的特性 — 紋理、毛孔、皺紋、伸展紋等
- 輕微生產痕跡（淺刮、微量膠跡、輕微完成度差異）
- 微量色差或染色遷移
以下情況我們完全無法處理（不設換貨）：
- 收貨後曾使用、穿著、改裝、修補或清洗的貨品
- 沒有原裝包裝、防塵袋、標籤或購買憑證的退回貨品
- 日常使用、潮濕、高溫、陽光、化學品或保養不當引起的損壞
- 特價、推廣或折扣商品（最終銷售）
- 食品、貼身用品、消耗品
7 天內請聯絡我們
如發現有問題，請於收貨後 7 個曆日內聯絡我們。我們會盡力協助。
聯絡時請提供以下資料：
- 訂單號碼
- 全名及聯絡電話
- 問題的清晰相片或短片
- 包裝、防塵袋、標籤及配件的相片
- 簡述發現的問題
- 收貨日期
電郵: cs@kodakstyle-hk.com WhatsApp: +852 6364 9970
請在我們確認前不要自行寄回貨品。未經確認寄回的貨品我們可能無法處理。
聯絡我們之後
我們會審視你提供的資料並回覆你。有時可能需要更多照片，或請你把貨品寄回讓我們仔細檢查。
如需要寄回貨品，請保持原裝、未使用狀態，連同所有包裝、標籤、防塵袋、配件及購買憑證一同寄回。
如審視後未能確認屬生產瑕疵，我們將無法為你安排換貨。
確認屬生產瑕疵後
我們會提供以下其中一項：
- 同款貨品（視乎存貨）
- 等值的不同貨品
- 較高價值的貨品，並由你補回差價
我們不設現金退款、部分退款或商店代幣 — 只接受換貨。
運費
| 情況 | 運費承擔 |
|---|---|
| 確認屬生產瑕疵 | 所有運費由我們承擔 |
| 非瑕疵換貨 | 來回運費由你承擔 |
| 我們發貨錯誤 | 所有運費由我們承擔 |
寄回時請使用可追蹤的快遞 — 寄送途中遺失或損壞的貨品我們無法承擔責任。
結語
每個個案都不一樣，我們會按適用法律盡力公平、用心地處理。
本政策為銷售條款的一部分。
Return & Exchange Policy (English)
How We Handle Things
We put a lot of care into every order — every piece is checked before it leaves us.
We don't offer refunds or store credit, but exchanges are available within 7 days:
- For confirmed manufacturing defects, we cover all shipping costs
- For non-defect reasons (e.g. wanting a different style or colour), exchanges are accepted but you cover the shipping
Full conditions and steps are below.
Exchange Window
| How you bought | Window |
|---|---|
| In-store | Within 7 calendar days of payment date |
| Online orders | Within 7 calendar days of delivery date |
Exchange Conditions
To qualify for exchange, items must be:
- Unused and unopened
- With original packaging and tags intact
- Accompanied by valid proof of purchase
The following are not eligible for exchange:
- Food, personal items, consumables
- Sale, promotional, or discounted items (final sale)
- Non-defect exchanges of pre-orders, limited editions, and collaborations (defect exchange still available)
Exchange Arrangements
Exchanges are limited to the same model, colour, and size. If the original is unavailable:
- Exchange for an item of equal value; or
- Exchange for a higher-value item and pay the difference
No cash refunds, partial refunds, or store credit.
A Note on Natural Materials
Slight variations in grain, tone, and texture in natural or handmade materials (such as leather and fabric) are normal — not defects.
On-screen colour may look a little different from the item in person — this is also normal, not a defect.
What We'd Consider a Factory Defect
If something was clearly wrong before you used it, that's something we want to know about:
- Hardware broken on arrival
- Structural damage when received
- Missing parts in the box
- A completely wrong item delivered
- A serious manufacturing fault that prevents normal use
We review every case individually and carefully. Sending us a request doesn't guarantee a particular outcome, but we'll always give it a proper look.
Exchange Categories
The following don't qualify as factory defects, but you can still request a non-defect exchange within 7 days at your own shipping cost:
- Change of mind, personal preference, or suitability after purchase
- Colour, style, size, or fit preference
- Colour looking different on screen vs. in person
- Natural material characteristics — grain, pores, wrinkles, stretch marks, and so on
- Minor production marks (light scratches, small glue traces, slight finishing variations)
- Minor colour transfer or migration
The following are not eligible for any exchange:
- Items used, worn, altered, repaired, or washed after receipt
- Items returned without original packaging, dust bag, tags, or proof of purchase
- Damage from everyday use, moisture, heat, sunlight, chemicals, or improper care
- Sale, promotional, or discounted items (final sale)
- Food, personal items, or consumables
Get in Touch — Within 7 Days
If you think something's wrong, please reach out within 7 calendar days of receiving your order. We'll do our best to help.
When you get in touch, it really helps if you include:
- Your order number
- Your full name and contact number
- Clear photos or short videos of the issue
- Photos of the packaging, dust bag, tags, and accessories
- A short description of what you noticed
- The date you received the order
Email: cs@kodakstyle-hk.com WhatsApp: +852 6364 9970
Please don't send anything back before we've confirmed it. Items returned without prior confirmation may not be processed.
What Happens After You Contact Us
We'll review everything you send and get back to you. Sometimes we'll need more photos, or ask you to send the item in so we can take a closer look.
If we ask for the item back, please send it in original, unused condition with all packaging, tags, dust bag, accessories, and proof of purchase.
If we're not able to confirm a factory defect after reviewing, we won't be able to proceed with an exchange.
If We Confirm a Defect
We'll offer one of the following:
- The same item again (subject to stock)
- A different item of equal value
- A higher-value item, with the difference paid by you
No cash refunds, partial refunds, or store credit — exchanges only.
Shipping
| Situation | Who covers shipping |
|---|---|
| Confirmed factory defect | We cover all shipping costs. |
| Non-defect exchange | Round-trip shipping is your responsibility. |
| Wrong item sent by us | We cover all shipping costs. |
Please use a trackable courier when sending anything back — we can't take responsibility for items lost or damaged on the way to us.
A Final Word
Every case is different, and we do our best to review each one fairly and thoughtfully, in accordance with applicable laws.
This policy is part of our Terms of Sale.
*Last updated: 04 May 2026*