Terms of service
銷售條款及細則 / Terms of Sale
1. 適用範圍
本條款適用於透過 KODAK STYLE HK 進行的所有購買，包括我們的網店、實體門市、社交平台，以及電話或訊息訂單。
當你下單，即代表你已細閱並同意本條款，以及我們的退換貨政策、送貨政策及私隱政策。
2. 關於我們
公司名稱： New Nation Investment Limited 辦公室地址： 九龍長沙灣荔枝角道 808 號 門市地址： 九龍啟德 Airside L102 號舖 營業時間： 每日 12:00 – 21:00 客戶服務電郵： cs@kodakstyle-hk.com WhatsApp: +852 6364 9970 平台： KODAK STYLE HK — 香港 Shopify 網店及實體零售店
3. 產品資訊
我們會盡力確保產品描述、相片、顏色、價格和供應狀況準確並保持更新。
由於燈光、攝影、螢幕設定及裝置顯示效果不同，產品的顏色和質感在實物上可能會略有差異 — 這屬於正常情況。
4. 定價及付款
所有價格以港幣計算，並會於結帳前清楚顯示。完成付款即代表你接受所示價格。
接受的付款方式：
| 渠道 | 付款方式 |
|---|---|
| 網上 | 信用卡、電子錢包、銀行轉帳 |
| 門市 | 現金、信用卡、電子錢包、銀行轉帳 |
如出現定價錯誤，我們會主動聯絡你，由你選擇按正確價格繼續訂單，或取消訂單。
5. 最終銷售商品
特價、推廣及折扣商品屬於最終銷售 — 訂單確認後不可取消、不可換貨、不可退款，除非適用法律另有規定。
預購、限量版及聯名商品 — 訂單確認後不可因改變主意而取消或換貨，但如收到時有生產瑕疵，可於收貨後 7 天內申請換貨。
6. 拒付
如貨品已成功送達後，你向銀行或付款機構提出拒付、付款爭議或退款要求，我們保留保留相關證據及追討全額交易款項及相關費用的權利。
7. 推廣及優惠
所有推廣活動、折扣、贈品及套裝優惠均受個別條款及存貨數量影響，先到先得，送完即止。
除非另有說明：
- 推廣活動及折扣碼不可兌換現金
- 折扣碼不可追溯使用
- 多項推廣不可同時使用
- 贈品及推廣商品不可退換
- 每項推廣每張訂單、每位顧客、每次活動限用一次
我們保留隨時調整或結束任何推廣活動的權利。
8. 訂單確認
收到訂單後，我們會透過電郵、收據、 WhatsApp 或當面確認。門市購買於付款時即時確認。
我們可能因以下情況需要取消訂單：
- 存貨不足
- 定價或產品資訊錯誤
- 付款失敗或未確認付款
- 懷疑詐騙或未經授權的交易
- 客戶資料不完整或不正確
- 系統錯誤
如於 3 個工作天內未發出取消通知，訂單即視為接受。
如我們因自身原因取消已付款訂單，我們會於 14 個工作天內按原付款方式退款。
如你需要因自身原因取消訂單 — 例如下錯訂單、重複付款或拒收貨品 — 我們一般無法提供退款。
9. 送貨及取貨
請參閱我們的送貨政策，了解送貨方式、運費、時限及條件的完整資訊。
選定送貨或取貨方式後不可更改。
門市自取： 如你選擇門市自取但於通知後 14 個工作天內未領取，我們會將貨品轉移至辦公室存放，請聯絡我們重新安排領取時間及地點。
送貨失敗： 如因地址錯誤、無人應門或拒收而導致送貨失敗，我們可能收取附加費用，或無法提供退款。
風險轉移： 訂單一經送達你或你的代收人，或交付予速遞公司後，風險即轉移至你。我們會盡力協助追蹤，但無法承擔速遞延誤或遺失的責任。
10. 退換貨
所有購買均受退換貨政策約束。
我們不接受因個人喜好原因（包括顏色、款式、尺寸或改變主意）的退款。
如商品有確認的生產瑕疵，請於收貨後 7 個曆日內聯絡我們。詳情請參閱退換貨政策。
任何情況下均不設退款、部分退款或商店代幣。
11. 預購
預購商品的預計到貨或送貨日期僅供參考 — 可能因生產、供應商、海關或物流因素而有所變動。
下預購單即代表你接受預計等候時間及可能延誤的情況。除非另有說明，我們不接受因改變主意而取消預購訂單。
12. 不可抗力
對於超出我們合理控制範圍的事件所引致的延誤或中斷，我們概不負責 — 包括天災、極端天氣、疫情、政府限制、罷工、物流中斷、海關延誤或系統故障。
受影響訂單可能會延期或取消，我們無需承擔任何責任。
13. 產品責任
產品設計、製造及標籤由品牌或原始製造商負責。
款式、顏色、質感及氣味屬個人感受。我們不保證個人喜好、產品壽命或適用性。
產品圖片僅供參考 — 實物可能因燈光、顯示設定或生產差異而有所不同。
如發現明顯瑕疵，請於收貨後 7 天內聯絡我們，我們會按退換貨政策處理。
14. 責任限制
於法律允許的最大範圍內，我們不對因購買、送貨、使用或無法使用產品所引致的任何間接、附帶或衍生損失負責。
我們亦不對因不當使用、不正確處理、環境因素、第三方改裝或違反產品說明使用所造成的損害負責。
我們對任何訂單的最高責任不超過你就有關產品所支付的金額。
15. 知識財產權
我們網店及行銷物料上的所有商標、圖片、文字、圖形、標誌、設計及內容，均屬於我們或相關品牌所有。未經書面同意，請勿複製、分發或作商業用途。
16. 門市內
如顧客行為具威脅性、辱罵性或具滋擾性，我們保留拒絕服務或要求其離開的權利。
顧客需自行負責於本店範圍內的安全。對於因顧客自身行為或未遵守店內指示所引致的人身傷害，我們概不負責，但法律不可豁免的責任除外。
我們不對門市內個人物品的遺失、被盜或損壞負責。
任何參與店內活動的人士，須自行承擔風險。
17. 其他事項
我方員工以口頭或非正式方式作出的任何陳述，如與本條款有衝突，均不具約束力 — 以書面條款為準。
如出現爭議，我們會盡力按適用法律尋求公平的解決方案。
本銷售條款受中華人民共和國香港特別行政區法律管轄。
Terms of Sale (English)
1. Who These Terms Apply To
These Terms of Sale apply to all purchases made through KODAK STYLE HK — including our website, physical stores, social media, and phone or message orders.
By placing an order, you're confirming that you've read and agreed to these Terms, along with our Return & Exchange Policy, Shipping Policy, and Privacy Policy.
2. About Us
Company Name: New Nation Investment Limited Office Address: 808 Lai Chi Kok Road, Cheung Sha Wan, Kowloon Store Address: Shop L102, Airside, Kai Tak, Kowloon (open daily 12:00–21:00) Customer Service Email: cs@kodakstyle-hk.com WhatsApp: +852 6364 9970 Platform: KODAK STYLE HK — Shopify eCommerce and retail store in Hong Kong
3. Product Information
We do our best to make sure that product descriptions, photos, colours, prices, and availability are accurate and up to date.
Colour and texture may look a little different in person depending on lighting, photography, screen settings, and your device's display — this is normal.
4. Pricing and Payment
All prices are in Hong Kong Dollars (HKD) and are shown clearly before checkout. Payment confirms your acceptance of the stated price.
We accept:
| Channel | Methods |
|---|---|
| Online | Credit card, e-wallet, bank transfer |
| In-store | Cash, credit card, e-wallet, bank transfer |
If there's a pricing error, we'll get in touch to confirm whether you'd like to proceed at the correct price or cancel the order.
5. Final Sale Items
Sale, promotional, and discounted items are final sale — they can't be cancelled, exchanged, or refunded after order confirmation, unless required by applicable law.
Pre-orders, limited edition products, and collaborations can't be cancelled or exchanged for change of mind, but can be exchanged within 7 days of receipt if there's a confirmed manufacturing defect.
6. Chargebacks
If a chargeback, payment dispute, or refund request is initiated with a bank or payment provider after goods have been successfully delivered, we reserve the right to retain relevant evidence and recover the full transaction amount and any associated costs.
7. Promotions and Discounts
All promotions, discounts, giveaways, and bundle offers are subject to specific conditions and stock availability, on a first-come, first-served basis.
Unless otherwise stated:
- Promotions and discount codes can't be exchanged for cash
- Discount codes can't be applied retroactively
- Multiple promotions can't be combined
- Free gifts and promotional items can't be returned or exchanged
- Each promotion is limited to one use per order, per customer, per campaign
We reserve the right to adjust or end any promotion at any time.
8. Order Confirmation
Once we receive your order, we'll confirm via email, receipt, WhatsApp, or in person. In-store purchases are confirmed upon payment.
In some cases, we may need to cancel an order — for example due to:
- Stock shortages
- Pricing or product information errors
- Payment failure or unconfirmed payment
- Suspected fraud or unauthorised transaction
- Incomplete or incorrect customer information
- System error
If no cancellation notice is issued within 3 business days, the order is considered accepted.
If we cancel a paid order for reasons on our end, we'll refund you via the original payment method within 14 business days.
If you need to cancel for reasons on your end — such as an incorrect order, duplicate payment, or refusal of delivery — we're generally not able to offer a refund.
9. Delivery and Pickup
Please see our Shipping Policy for full details on delivery methods, fees, timelines, and conditions.
Once a delivery or pickup method is selected, it can't be changed.
In-store pickup: If you've chosen to collect in-store but haven't done so within 14 business days of being notified, we'll transfer the item to our office for safekeeping. Please get in touch with us to arrange a new pickup time and location.
Failed delivery: If delivery fails due to an incorrect address, no one available, or refusal to accept, we may apply additional fees or be unable to offer a refund.
Risk of loss: Once an order is delivered to you or your representative — or handed to the courier — risk transfers to you. We'll always help with tracking where we can, but we can't be held responsible for courier delays or losses.
10. Returns and Exchanges
All purchases are subject to our Return & Exchange Policy.
We don't accept returns or exchanges for personal preference — including colour, style, size, or change of mind.
If your item has a confirmed factory defect, please reach out within 7 calendar days of receipt. See our Return & Exchange Policy for full details.
No refunds, partial refunds, or store credit are available under any circumstances.
11. Pre-Orders
For pre-order items, estimated arrival or delivery dates are indicative only — they may shift due to production, supplier, customs, or logistics factors.
By placing a pre-order, you're acknowledging the estimated wait and the possibility of delay. Unless otherwise stated, we're not able to cancel a pre-order due to change of mind.
12. Force Majeure
We're not liable for delays or disruptions caused by events outside our reasonable control — including natural disasters, extreme weather, pandemic, government restrictions, strikes, logistics disruptions, customs delays, or system failures.
Affected orders may be deferred or cancelled without penalty to us.
13. Product Liability
Product design, manufacturing, and labelling are the responsibility of the brand or original manufacturer.
Style, colour, texture, and scent are personal. We don't guarantee individual preference, longevity, or suitability.
Product images are for reference — actual items may vary due to lighting, display settings, or production differences.
If you notice a clear defect, please get in touch within 7 days of receipt. We'll look into it in line with our Return & Exchange Policy.
14. Limitation of Liability
To the fullest extent permitted by law, we're not liable for any indirect, incidental, or consequential loss arising from the purchase, delivery, use, or inability to use our products.
We're also not responsible for damage caused by improper use, incorrect handling, environmental factors, third-party modification, or usage contrary to product instructions.
Our maximum liability for any order won't exceed the amount you paid for the relevant product.
15. Intellectual Property
All trademarks, images, text, graphics, logos, design, and content on our website and marketing materials belong to us or the relevant brand. Please don't reproduce, copy, distribute, or use them commercially without our written consent.
16. In Our Stores
We reserve the right to refuse service or ask someone to leave if their behaviour is threatening, abusive, or disruptive.
Customers are responsible for their own safety on our premises. We're not liable for personal injury arising from a customer's own actions or failure to follow in-store instructions — except where liability can't be excluded by law.
We're not responsible for loss, theft, or damage to personal belongings in-store.
Anyone who takes part in an in-store event or activity does so at their own risk.
17. A Few Final Points
Verbal or informal representations by our team that conflict with these Terms are not binding — the written Terms take precedence.
In case of a dispute, we'll do our best to find a fair resolution, in accordance with applicable laws.
These Terms of Sale are governed by the laws of the Hong Kong Special Administrative Region.
*Last updated: 04 May 2026*
